If the student has not started their exam, please direct them to the ground floor (Sunken Lounge for LTB or G35 for Bld73) to loan equipment. If they have already started their exam, then you can let us know and we can organise floor support to assist.
Please note the time while IT is helping the student as time back may be requested by the student.
I have transferred the IL to you.
Latest exam attempt saved at [time], please flag as a tech issue and leave the student be for now, thank you.
The student appears to have no latest exam saves, I will escalate this issue to my supervisor to check what can be done.
Is the student using a Mac or Windows device? Are they using Google Chrome in Incognito Mode?
Is the student on campus or remote?
Can I have the student full details please: student name; ID number; exam unit code; student location or remote if applicable
Could you please elaborate the issue a bit more? e.g. what is showing on the screen?
Please perform a permission check: https://permission.site/
Mac: Apple symbol in top left hand corner of screen > System Preferences > Security & Privacy > Privacy tab > Click through the Microphone | Camera | Screen Recording options in the left hand menu > Ensure Google Chrome is listed and ticked for each > Restart the Google Chrome browser.
Can I please provide the disclaimer to the student? Thank you for letting us know that your connection with your online supervisor may have been disrupted during your recent supervised eExam. Please be assured that your eExam responses are automatically saved every 30 seconds. During your recorded exam attempt a technical issue of this nature would have been flagged for further review. Authorised Monash staff may review the recording of your exam session over the next few weeks to determine whether there are any concerns about the academic integrity of your eExam and may contact you to discuss the matter further. If you have questions or concerns about this process, you can contact Student Associations for support and advice.